Fill out our online form to contact us. Remember to indicate your serial number or the number of your invoice.
Where can I find my serial number ?
Please provide the serial number of your product, or invoice number.
Where can I find my serial number ?
+33 (0)4 42 52 62 39*
Monday to Friday from 9h to 12h and from 14h to 17h.
* Cost of a non-premium local call.
What is the legal blood alcohol threshold?
From the very first drink, alcohol affects our alertness and our reactions. Most countries in the world have legislature in place to address this issue. Each country has its own rules. The OCIGO Application will provide you with the legal treshold in most European coutries.
When is the maximum legal alcohol level reached?
For a reliable measurement, wait at least 20 minutes after yourlast drink (last alcohol ingestion)
The average blood alcohol level drops from 0.10 g to 0.15 g of alcohol per litre of blood per 1 hour. Nothing eliminate alcohol faster other than time.
What is the NF EN 16280 standard?
The NF EN 16280 standard is a European standard that applies to alcohol breathalyzers measuring the concentration of alcohol in an exhaled air sample. These breathalyzers are designed and intended to be used as a self-testing device by consumers. The NF EN 16280 Standard specifies basic safety and performance requirements, testing methods, markings, labelling and instructions requirements. Results obtained using these devices have no legal value and cannot be used to refute results obtained using evidential breathalyzers covered by OIML Recommendation R 126 or alcohol breathalyzers used in professional applications covered by EN 15964 or similar national regulations. Therefore, tests results are to be displayed to prevent the user from underestimating his or her concentration of alcohol as a result of measurement uncertainties inherent to each measurement.
What is the difference between a measure per litre of blood (g/l) and per litre of exhaled air (mg/l)?
Several units are used to calculate an individual’s alcohol level. If, for example, the legal alcohol limit is 0.5 g of alcohol per litre of blood (0.5 g/l), then the alcohol level per litre of exhaled air will be 0.25 mg (0.25 mg/l). OCIGO calculates the concentration of alcohol in exhaled air (i.e. mg/l).
What are the indicators to remember when drinking alcohol?
Road safety and studies show that the maximum alcohol level is reached:
– 1/2 hour after absorption on an empty stomach
– 1 hour after absorption during a meal
The average blood alcohol level drops from 0.10 g to 0.15 g of alcohol per litre of blood per 1 hour.
The Connected Breathalyzer : OCIGO
What is OCIGO?
OCIGO is a new generation of electronic breathalyzer. By combining the precision of the infrared spectroscopy measurement with powerful algorithms, we offer you a highly reliable and accurate technology.
Infrared spectroscopy alcohol detection was originally developed for breathalyzers used bypProfessionals and law enforcement.
Thanks to our patents we have miniaturized this cumbersome technology in order to make it portable and accessible to all.
It is a non-invasive method (as opposed to taking blood sample) capable of guaranteeing accurate and reliable results of alcohol concentration. Your safety is our priority, so we are offering you autonomy and independence thanks to OCIGO’s precise and reliable results, every time and anywhere.
If I buy an OCIGO, in which country can I have it delivered?
OCIGO FRANCE is available only in FRANCE.
OCIGO EUROPE is available for purchase in 30 countries in Europe: Germany, Italy, Spain, United Kingdom (England, Scots, Ireland, Wales), Czech Republic, Luxembourg, Estonia, Poland, Romania, Lithuania, Hungary, Switzerland, Slovakia, Austria, Norway, Slovenia, Sweden, Portugal, Belgium, Bulgaria, Denmark, Latvia, Netherlands, Cyprus, Croatia, Finland, Malta and Greece.
For further information or questions, contact us by email at firstname.lastname@example.org or from the contact form of our website.
Is my smartphone compatible with OCIGO?
OCIGO is an electronic breathalyzer that you can use in stand-alone mode with its built-in screen or with its dedicated Application via bluetooth-connected mode (BLE). A Bluetooth connection must therefore be available on your smartphone to be able to connect it and take advantage of the features offered by OCIGO’s Application.
Calibration - What is it?
Calibration is the process of analyzing and adjusting the internal components that allow the breathalyzer to measure alcohol levels correctly.
Why calibrate your unit?
Calibration is essential to ensure that the measuring device remains at the required level and meets standards and regulatory requirements. Like any measuring device, breathalyzers must be calibrated at least once a year to ensure optimum performance.
Over time, when a breathalyzer is used, the sensor will vary and the results of the alcohol analysis may be less accurate.
For example, if you use a clock, although you set the exact time, over time it may drift by a few minutes. The principle is the same for connected breathalyzers.
How do you do it?
In regards to the calibration procedure, Olythe has its own test bench which sends several automated blows according to a given flow rate and alcohol concentration level. The test bench is connected to a reference breathalyzer used by law enforcement to adjust the breathalyzer in case of drift.
Within the framework of metrological standard NF EN 16280, it is necessary to carry out an annual calibration. In order to be able to guarantee optimal performances and to check the relevance of the alcohol test measurement, we advise you to follow this calibration frequency.
The ageing of several of our OCIGOs has been verified by the National Metrology and Testing Laboratory. The observation is that the drifts are rare and above all minimal.
To proceed with the calibration of your device, you just have to contact us, we willthen ask you to send it to our laboratory at the following address Olythe SAS, 240, rue Louis de Broglie, Les Mérdiens Batiment B, 13100 Aix-en-Provence, FRANCE. It takes 8 to 10 working days from the moment you send your OCIGO and you receive it calibrated at home.
You therefore ensure the durability of your device and guarantee the reliability of your measurements.
How do I buy additional mouthpieces for my OCIGO?
Each OCIGO includes 3 mouthpieces. For additional mouthpieces, you can buy them on our online shop(linked) , or contact us by e-mail: email@example.com or by phone :+33 (0)4 42 52 62 39.
Does OCIGO require any updates?
To provide you with the best user experience, updates to the device and its app are regularly available. We will keep you informed of their availability on our website, by email or on social media. Follow us to be informed in real time! Subscribe to the newsletter.
When I purchase my OCIGO breathalyzer, does it come calibrated or do I need to order a calibration as well?
The OCIGO breathalyzer is delivered calibrated. We recommend that you have your OCIGO calibrated once a year.
How often do I need to calibrate my OCIGO?
Within the framework of the metrological standard NF EN 16280, it is necessary to perform an annual calibration. In order to be able to guarantee the optimal performance of the device and to check the relevance of the breathalyzer’s measurement, we therefore advise you to follow this calibration frequency. This calibration is performed by our expert technical team in our lab (the device must be sent to us), you unfortunately cannot do it yourself. Contact us for more information.
Is it mandatory to change the mouthpiece between each test?
It is imperative to use a clean, dry mouthpiece for each test to ensure reliable measurement.
What is inlcuded in my OCIGO pack?
The OCIGO pack is the turnkey solution to test everywhere and at all times your alcohol level.
The pack inlcudes:
– 1 OCIGO breathalyzer
– 1 mobile app compatible with Android (download Google Play store) and soon with iOS on the AppStore
– 3 mouthpieces
– 1 USB cable to recharge the battery
– 1 travel pouch
– 2-year warranty
How long is OCIGO’s warranty?
OCIGO is covered by a 2-year limited legal warranty of conformity which includes parts and repairs. The warranty applies if the defective product is returned during the warranty period accompanied by the purchase receipt.
The warranty does not cover:
– Transportation costs, nor the risks associated with travel
– Periodic maintenance
– Deteriorations or defects resulting from non-compliant use of this manual
– Repairs carried out or attempted by people
Can I use my OCIGO outdoors in winter?
Yes, you can use your OCIGO outdoors. OCIGO will guarantee results according to the NF EN16280 standard only when the ambient temperature is between 10°C and 40°C. User manual available on request at firstname.lastname@example.org.
What kind of battery does OCIGO use?
OCIGO uses an internal rechargeable long-lasting battery allowing up to 75 successive measurements to be taken at 10°C. Using the included USB cable, you can recharge your OCIGO anywhere. This battery cannot be replaced.
How do I connect and use the OCIGO App?
1 · Download the OCIGO app on Google Play, then launch the app. (Soon avialble in iOS on the AppStore)
2 · Turn on your smartphone’s Bluetooth.
3 · Turn on your OCIGO by pressing the on button.
4 · Insert a new mouthpiece into OCIGO.
5 · Then follow the directions on your smartphone’s screen.
6 · As soon as you start blowing, an animation will launch on your smartphone: blow steadily for 5 seconds, without forcing, until the vibration stops and the meter on the app reaches the end.
Where can I find the app to download it?
OCIGO’s Mobile App is available for Android. Visit Google Play Store from your phone to download it. The App will soon be available for iOS users on the AppStore
Is the OCIGO App compatible with my phone?
The OCIGO App is available and compatible with Android (from Android 4.1 or later) and will soon be available for iOS users (from iOS 10.0 or sup).
Can I change the language of my OCIGO?
Yes, you can choose between 5 different languages: French, English, German, Spanish and Italian. You can set it up from the OCIGO App Menu in “Settings” and then “Language.”
Can I change the legal limit on my OCIGO?
Yes, the OCIGO app allows you to select the legal limit of each country accordingly . OCIGO will adjust to the legal limits of the chosen country. OCIGO covers legal limits of more than 30 European countriess: Germany, Italy, Spain, United Kingdom (England, Scots, Ireland, Wales), Czech Republic, Luxembourg, Estonia, Poland, Romania, Lithuania, Hungary, Switzerland, Slovakia Austria, Norway, Slovenia, Sweden, Portugal, Belgium, Bulgaria, Denmark, Latvia, Netherlands, Cyprus, Croatia, Finland, Malta and Greece.
You can set it up from the OCIGO Application Menu in “Parameters” and then “Legal Limit.”
Can I change the measurement units on my OCIGO?
Yes, in order to cater to all needs, OCIGO offers 14 units of measurement covering all the different measures used in Europe, whether in blood (BAC) or in exhaled air (BrAC):
– BrAC – mg/L, g/L, g/100mL, g/g
– BAC – g/L, mg/mL, %BAC, mg/100mL, mg%, g/kg, mg/g, ‘[w/v], ‘[w/w]]
You can set it up from the OCIGO App Menu in “Parameters” and then “Measurement Unit.”
Learn about the difference between BAC and BrAC here.
What should I do if I think my device is defective?
Go to the “Support” page of our website to send us a request form or call us directly at +33 (0)4 42 52 62 39.
Why does OCIGO display an "error" message when I blow?
To make a correct measurement, OCIGO’s measurement system requires a continuous exhaled breath of about 5 seconds. Blowing too hard into your OCIGO can induce an error message.
Why does OCIGO display an "error" message when it first starts and then shuts down?
OCIGO is probably experiencing a technical problem. Contact our technical support on the “Support” page to send us a request form or call us directly at +33 (0)4 42 52 62 39.
Why does OCIGO display the "preheat" message when I move it?
For a correct measure, OCIGO’s measurement system needs to be stable. It is therefore necessary to avoid bumps and sudden movements before blowing.
Why doesn‘t OCIGO recharge when it’s connected?
OCIGO can only properly recharge when the ambient temperature is between 0 and 40 degrees Celsius.
Use the USB cable included with the device to charge it and make sure the charge indicator in the OCIGO screen is active.
If no indicators appear and the screen remains off, contact our technical support team by email email@example.com or from the contact form on our website.
Why does OCIGO display the message "T-10 - 40 degrees Celsius" when it starts?
OCIGO will only guarantee results according to the NF EN16280 standard when the ambient temperature is between 10°C and 40°C. User manual available on request at firstname.lastname@example.org.
Why does OCIGO display the "no battery" symbol and then shuts off?
Your OCIGO’s battery is depleated, please plug it into a socket or USB port to recharge it.
Why do OCIGO’s results seem inconsistent?
In order to take a correct measure, it is essential to respect all the rules outlined in the instruction manual, including:
- Use a new mouthpiece for each test
- Wait 20-30 minutes after your last drink, have eaten or smoked a cigarette
- Check that your OCIGO is up to date on its calibration requirement
Find your serial number
The serial number of your device has 17 characters of the type